Exchange Policy

Items are eligible for exchange if:

• —Exchanged within 7 days of the delivery date
• —The item is unworn, undamaged, and free from scratches, perfume, or cosmetic residue
• —The item is in its original packaging with all tags intact
• —You have your order number or proof of purchase

• —Earrings — excluded for hygiene reasons, no exceptions
• —Items that show signs of wear, damage, or alteration
• —Items returned without original packaging
• —Sale or discounted items marked as final sale
• —Custom or personalised pieces
• —Items exchanged more than 7 days after the delivery date

1. 1

   Contact us on WhatsApp

   Message us at +92 320 402 0096 with your order number and photos of the item you wish to exchange.

2. 2

   Get approval

   Our team will review your request and confirm eligibility within 24–48 hours (business days).

3. 3

   Send the item

   Once approved, send the item to our address using a trackable courier. Shipping costs for the return are at the customer's expense.

4. 4

   We inspect & process

   Upon receiving the item, we inspect it and process your exchange within 3–5 business days.

5. 5

   Receive your new piece

   Your exchanged item is dispatched. Delivery takes 3–5 business days.

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. In this case, we will cover return shipping costs and prioritise your replacement.

We do not offer cash refunds except in cases where an item is defective, significantly different from its description, or out of stock for exchange. In such cases, a store credit or refund will be issued to your original payment method within 7–10 business days.