Privacy Policy

1. Introduction

Aniza Jewels (“we”, “our”, or “us”) operates the website anizajewels.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase. By using our site, you agree to the terms of this Privacy Policy.

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the revised policy.

2. Information We Collect

We collect the following categories of information:

• —Account information: Name, email address, phone number, and password when you create an account.
• —Order information: Delivery address, billing address, order contents, and payment method selection (we do not store card details).
• —Communications: Messages you send us via email or WhatsApp.
• —Usage data: Browser type, pages visited, time spent on pages, and referring URLs collected automatically.
• —Cookies: Small files stored on your device to maintain session state and improve your experience.

3. How We Use Your Information

• —To process and fulfill your orders
• —To communicate order status and delivery updates
• —To respond to customer service inquiries
• —To send promotional emails (only with your consent; you may unsubscribe at any time)
• —To improve our website and services
• —To comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate our platform. Each has its own privacy policy:

• —Supabase — database and authentication (supabase.com)
• —Cloudinary — image hosting and delivery (cloudinary.com)
• —Vercel — website hosting (vercel.com)
• —Resend — transactional email delivery (resend.com)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

To the fullest extent permitted by applicable law, Aniza Jewels shall not be liable for any unauthorised access to, disclosure of, or loss of your data that results from circumstances beyond our reasonable control, including but not limited to breaches by third-party service providers, cyberattacks, or force majeure events.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time by contacting us at hello@anizajewels.com.

7. Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate data
• —Request deletion of your account and data
• —Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at hello@anizajewels.com or via WhatsApp.

8. Cookies

We use essential cookies required for the website to function (session management, cart state). We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect site functionality.

9. Children's Privacy

Our website is not directed at persons under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

11. Contact Us

For any privacy-related questions or requests:

Email: hello@anizajewels.com
WhatsApp: +92 320 402 0096
Hours: Monday–Saturday, 10am–7pm PKT